Q: Will I meet my dog walker?
A: Absolutely! It’s so important for you to know who will be taking care of your dogs so we offer a free face-to-face consultation. This also gives us the opportunity to find out more about your dog’s personality and needs. You will have the same dog walker for every service (e.g. walks, boarding) so that your dog and their walker can form an all important bond. If at any time your designated dog walker should change, you will be informed and have the opportunity to meet them beforehand.
Q: How many dogs are walked at any one time?
A: Groups will usually be made up of between four to six dogs. We will ensure that we group your dog with other like-minded dogs, ensuring that they get the most out of their walk. Should you prefer your dog to be walked separately then one-to-one walks are also available.
Q: How do you arrange collecting and returning the dogs?
A: We will collect your dog from your house at a designated time set by you and then return them after their walk. Pick up and drop off services for walks are free of charge.
Q: What areas do you cover?
A: We currently cover Portsmouth and the surrounding areas including: Baffins, Bedhampton, Copnor, Cosham, Cowplain, Crookhorn, Denmead, Drayton, Eastney, Farlington, Fratton, Hilsea, Leigh Park, Milton, North End, Portchester, Purbrook, Southsea, Stamshaw, Waterlooville and Widley. If you and your dog live somewhere not listed, please contact us.
Q: Are you insured?
A: Yes. For your peace of mind, The Dog Walker is fully insured by a specialist pet business insurance company, covering care, custody and control, public liability up to £2,000,000 and key cover.
Q: During what hours do you offer walks?
A: We provide walks from early mornings through to afternoons, 7 days a week. We can also walk in the evenings and on bank holidays though an additional charge may be made for these. Please contact us for further details.
Q: Where do you walk the dogs?
A: Here at The Dog Walker we love to explore and treat each walk as an adventure! Unlike other dog walkers we do not lead walk on pavements or walk in the same places every day. Instead, dogs are safely transported to places where, if you permit, your dog can be let off the lead to run, play and explore. Some of our favourite spots include Havant Thicket, the Hayling Billy Trail, Stanstead Park, Portsdown Hill and of course, the beach.
Q: What is your cancellation policy?
A: We understand that plans can sometimes change so are very flexible and accommodating with no charges being made for cancellations submitted before 12pm on the day before the scheduled service.
Q: What do you do in case of an emergency?
A: In the unlikely event of an emergency, we will immediately call and notify you (or your emergency contact if you are unavailable). If veterinary assistance is required, we will take your dog to your nominated vet or to the nearest possible one depending on the circumstances.